Retail Service and Quality
Maximizing the Branch Environment, Technology, and Staff Training
Banks faced the challenges of increasing market share profitably and growing core deposits, even in the complex matrix of the past that comprised organic growth. Today, despite advances in online and mobile banking applications, one of the front lines of that challenge is still the branch. But, it is even more challenging today, as we are dealing with new regulatory concerns, less-than-favorable margins for the foreseeable future, changing consumer banking patterns, and increased need for revenues and loan growth hurdles, all while the industry ponders: How do we consolidate or re-invent to remain independent?
Based on the evolving role of the branch in industry best practices, RPI provides both a baseline analysis of the existing branch practices and recommends ways to maximize the branch environment, technology, and staff training.
Asking the Right Questions
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